Refund Policy

1. Overview

PDFik.net (“we”, “us”, “our”) is committed to fair and transparent billing. This Refund Policy describes the conditions under which refunds, credits, or cancellations may be granted for subscriptions to our PDF generation API platform at https://pdfik.net.

PDFik.net is operated as a Jednoosobowa Działalność Gospodarcza (JDG) registered in Poland and is therefore subject to Polish law and applicable European Union regulations, including consumer protection directives.

EU / Polish Consumer Law (B2C customers): Under the Polish Consumer Rights Act (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta), implementing EU Directive 2011/83/EU, consumers ordinarily enjoy a 14-day right of withdrawal from distance contracts. However, this right is expressly waived once a digital service has been fully performed with the consumer's prior express consent and acknowledgement that the withdrawal right will be lost upon commencement of performance (Article 38 point 13 of the Act). By activating your subscription and using the API, you provide this consent and the withdrawal right lapses accordingly.

B2B customers: If you subscribe as a business entity (providing a company name or VAT number), the statutory consumer withdrawal right does not apply. The specific terms described in sections 3–5 below govern your relationship with PDFik.net.

2. Free Plan

The Free Plan carries no charges whatsoever. Because you are never billed, no refunds are applicable.

Card on file requirement: To activate any PDFik.net account — including the Free Plan — a valid payment method must be linked via Stripe's secure SetupIntent flow. Your card is not charged when you are on the Free Plan; it is held solely to facilitate seamless future upgrades and to verify account legitimacy. PDFik.net never stores raw card data; all payment instrument data is managed exclusively by Stripe.

Account status: Should you remove the payment method on file, your account will transition to an inactive state and API access will be blocked until a valid payment method is re-linked. No data is deleted as a result of inactivity.

3. Monthly Subscriptions

PDFik.net offers three monthly subscription tiers billed in USD:

• Starter — $29 / month
• Pro — $99 / month
• Business — $449 / month

Payment for each billing cycle is processed by Stripe at the start of that cycle. Because the full month of service is made available immediately upon payment, we do not issue refunds for partial months under any circumstances outside of the exceptions stated below.

Infrastructure outage exception: If the PDFik.net API was completely unavailable for a continuous period exceeding 24 hours due to a failure originating solely within our infrastructure (not attributable to customer-side systems, third-party integrations, DNS misconfiguration, or AWS region-wide events beyond our control), you may request a pro-rata service credit for the verified downtime period. Cash refunds are not issued in place of credits. See Section 5 for credit calculation details.

Cancellation: You may cancel your monthly subscription at any time from your account dashboard. Cancellation sets cancelAtPeriodEnd=true on your Stripe subscription — your access and API quota remain fully active until the end of the current paid period, after which the subscription expires and the account reverts to Free Plan status.

4. Annual Subscriptions

Annual subscriptions are billed as a single upfront payment covering twelve months of service at a discounted rate compared to the equivalent monthly payments.

14-day satisfaction guarantee: If you are not satisfied with PDFik.net within the first 14 calendar days from the date your annual subscription began, you may request a full refund of the annual fee, provided your usage during this period has not exceeded 100 PDF generations (the Free Plan monthly allowance). Within this limit the refund is available directly from your dashboard (Billing → Cancel Subscription → Request Refund) and is processed back to the original payment method via Stripe.

Usage above the self-service limit: If more than 100 PDFs have been generated during the refund window, the self-service option is disabled and refund requests must be sent to [email protected]. Such requests are reviewed individually, taking into account the volume of service already consumed; where a refund is granted, we may deduct a proportionate amount for the service provided prior to the request, in line with Article 14(3) of Directive 2011/83/EU.

After 14 days: Once the 14-day window has passed, no refund is available for the remaining months of the annual term. The infrastructure outage credit exception described in Section 3 applies equally to annual subscribers, with the credit calculated against your effective monthly rate (annual fee divided by twelve).

Cancellation: Cancelling an annual subscription prevents automatic renewal at the end of the 12-month term. Your API access and quota remain fully available for the entire period already paid for. No partial refunds are issued upon cancellation after the 14-day window.

5. Service Credits

Where this Policy provides for compensation in response to a verified infrastructure outage, PDFik.net issues service credits rather than cash refunds (except where a full cash refund is explicitly stated, such as the annual 14-day guarantee).

• Credits are applied automatically to your next Stripe invoice and reduce the amount charged.
• Credits do not expire as long as your subscription remains active; they are consumed in the order they were issued.
• Credits are non-transferable between accounts and non-redeemable for cash under any circumstances.
• Credits cannot be applied retroactively to a past invoice.

Outage credit calculation formula:

For example, a Pro subscriber ($99/month) experiencing a 48-hour verified outage in a 30-day month (720 hours) would receive a credit of: (48 / 720) × $99 ≈ $6.60.

6. How to Request a Refund or Credit

To initiate a refund or credit request, please contact our support team:

• Email: [email protected]
• Subject line: Refund Request - [your account email]
• Please include: a description of the reason for your request, the billing period in question, and your current subscription plan.

Response times:

• Initial response: within 3 business days of receipt.
• Cash refunds (where applicable): processed via Stripe within 5–10 business days from approval. The exact timing of the credit appearing on your statement depends on your card issuer.
• Service credits: applied to your account within 1 business day of approval.

7. Non-Refundable Situations

The following situations are explicitly excluded from any refund or credit entitlement:

• Terms of Service violations: Accounts that have been suspended or terminated due to violations of PDFik.net's Terms of Service, Acceptable Use Policy, or any applicable law are not eligible for refunds of any kind.
• Unused quota: Failure to use your allocated PDF generation quota during a billing period does not entitle you to a refund or credit. Quota is granted at the start of each cycle and does not carry over.
• Plan downgrades: Downgrading from a higher-tier plan to a lower-tier plan does not entitle you to a refund of the price difference for the current billing period. The new plan pricing takes effect from the next billing cycle, and you retain access to your higher-tier features until the current period ends.
• Duplicate accounts: If you have created multiple accounts inadvertently and request a refund for one, only one account will be refunded. The remaining account will be retained and all associated subscription value remains with that account.
• Customer-side disruptions: Any service disruption caused by your own infrastructure, incorrectly implemented API integrations, third-party service failures (including but not limited to your CDN, DNS provider, or hosting environment) does not qualify for a refund or service credit.
• Force majeure: Outages caused by events beyond PDFik.net's reasonable control, including AWS region-wide incidents, Internet backbone failures, or acts of God, do not qualify for refunds or credits.

8. Chargebacks & Payment Disputes

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank or card issuer. Our support team resolves legitimate billing disputes quickly, fairly, and without the delays inherent in the formal chargeback process.

Contact before disputing: [email protected] — we aim to respond within 3 business days and resolve disputes within 10 business days.

Consequences of uninitiated chargebacks: If a chargeback is filed without first contacting PDFik.net support, your account may be suspended immediately pending investigation of the dispute. We will provide all necessary documentation to Stripe and your card issuer to contest the chargeback if we determine it to be unwarranted.

Frivolous or fraudulent chargebacks: Repeated or clearly frivolous chargebacks may result in permanent termination of your PDFik.net account and reporting to relevant fraud prevention services. We reserve the right to recover any reasonable costs incurred as a result of defending against unwarranted chargebacks, to the maximum extent permitted by applicable law.

9. EU Consumer Rights

Customers who are consumers resident in the European Union enjoy statutory rights that cannot be contractually diminished. These rights arise from EU Directive 2011/83/EU on consumer rights and its implementation in Polish law.

Right of withdrawal — digital services: If you are an EU consumer and you have not yet used the PDFik.net service (i.e., you have not made any API calls and have not activated any PDF generation features), you retain the full 14-day right of withdrawal from the date of subscription. To exercise this right, contact [email protected] with a clear statement of your decision to withdraw.

Once you have used the service (including any API call, template render, or PDF generation), you expressly consent to performance commencing and acknowledge that the right of withdrawal is forfeited in accordance with Article 38(13) of the Polish Consumer Rights Act and the equivalent provisions of Directive 2011/83/EU.

EU Online Dispute Resolution (ODR): If you are unable to resolve a dispute with us directly, EU consumers may use the European Commission's Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr

10. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the Republic of Poland, without regard to its conflict of law provisions, and subject to applicable mandatory EU consumer law where applicable.

Any disputes arising from or in connection with this Refund Policy that cannot be resolved through direct negotiation with our support team shall be subject to the exclusive jurisdiction of the competent courts of Poland, unless you are an EU consumer exercising statutory rights, in which case you may also use the EU ODR platform referenced in Section 9.

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email to the address associated with your account at least 14 days before taking effect. Continued use of the service after the effective date of the updated Policy constitutes acceptance of the new terms.

11. Contact

For all billing and refund enquiries, please reach out using the appropriate contact below:

• Refund requests & billing support: [email protected]
• Consumer rights & legal inquiries: [email protected]
• Website: https://pdfik.net

We aim to make billing as transparent and fair as possible. If you believe you have been charged in error or if you have questions about any aspect of this Policy, do not hesitate to contact us — we are here to help.