📄PDFik Docs

AI Support (Business Plan Only)

PDFik.net provides 24/7 AI-powered support exclusively to users on the Business plan. The AI support agent is embedded directly in your user dashboard and has direct context about your account billing, quota, API keys, and recent PDF generation jobs.

Capabilities

The AI support agent can help you with:

  • Error Diagnostics: If a recent PDF generation job failed (e.g., due to PAGE_TIMEOUT, PAGE_NOT_FOUND, or SSRF_BLOCKED), the AI agent can inspect your last 5 jobs and provide actionable advice.
  • Account & Quotas: Find out your current plan quota usage, remaining PDF allowance, billing interval, and when your quota resets.
  • API Keys: View a summary of your active and revoked API keys.
  • Escalation: If the AI agent is unable to resolve your issue or you request a refund/human help, it will seamlessly generate a support ticket for a human administrator.

Rate Limits & Cooldowns

To ensure fair use and prevent spam, support chat interactions are subject to the following rules:

  • Message Cooldown: A 5-second cooldown applies between sending consecutive messages in a chat.
  • Chat Rate Limit: A maximum of 20 chat messages can be sent every 10 minutes.
  • Admin Escalation Limit: A maximum of 3 support tickets can be escalated to a human administrator every 24 hours.

Talk to a Human

If you have a billing dispute or a complex rendering pipeline issue that the AI cannot solve:

  1. Click the "Talk to Human" button at the top of the chat window.
  2. Provide a subject and a detailed description of your issue.
  3. Our management team will review your ticket and respond via email within 1 business day.